Send us a message

We reply by email, usually within one working day. If it’s about an order, include your order number and we’ll get to it faster.

    Prefer email?

    support@nuewell.com

    We can help with orders, delivery, payment, returns and certificates of analysis. We can’t advise on what to do with a compound. Everything we sell is supplied for laboratory research use only.

     

    Frequently asked questions

    Where is my order?

    You’ll get a dispatch email with tracking as soon as it leaves us. If that hasn’t arrived within 2 working days of ordering, email support@nuewell.com with your order number and we’ll chase it.

    How quickly do you dispatch?

    Orders placed before cut off time on a working day go out the same day. After that, the next working day. We don’t dispatch on weekends, because a parcel posted Friday afternoon sits in a depot until Monday and these ship cold.

    How do I pay?

    By bank transfer through Open Banking. You’ll be taken to your own bank’s app or website to approve the payment, and you never enter card details. Nothing is stored by us.

    My pen arrived warm. What should I do?

    Don’t use it. Email support@nuewell.com within 48 hours of delivery with your order number and a photo of the packaging, and we’ll replace it. Cold chain is our responsibility, not yours.

    Do you deliver on public holidays?

    No. Couriers don’t collect or deliver on UK bank holidays, so orders placed just before one go out on the next working day.